+968 2461 3152
info@etioman.com
+968 2461 3152 info@etioman.com
Begin your management career with affordable, independent learning
Are you currently supervising others or aspiring to be a supervisor? If so, the CS is designed for you. The real-world knowledge and skills you will learn through the CS can be used immediately to help you become a more efficient, effective supervisor.
The CS certification has been designed to help you understand and work efficiently and effectively with people and processes in your organization.
The CS is the result of a comprehensive analysis of the management profession, which identified the knowledge, skills and abilities that are required for competent supervision.
- Planning and setting objectives
- Leading and motivating
- Organizing and controlling
- Quality control
- Problem-solving and ethical decision making
- Managing groups and teams
- Staffing, training and appraising performance
- Managing diversity
- Customer service
- Communication
- Accounting and finance
Supervising employees is an incredibly challenging job to say the least. It comes with extraordinary demands and require a wide range of expertise in everything from delegation techniques to communication skills.
The Certified Supervisor certification (CS) is specifically designed for new or prospective supervisors to give staff professional training in the key areas of leadership competencies, policies and procedures, and people skills. Through the program, you will learn to become accountable for both people and processes. The supervisors will learn a set of supervisory skills and tools. the program expands skills enabling the veteran supervisor to improve existing skills and acquire new ones demanded by an increasingly diverse workforce and changing workplace.
| 1. Members of a Unique Team 2. A Body of Knowledge from Which to Draw 3. Many Competencies Required 4. A Concern for Both Work and People 5. Understanding Employee Expectations and Perceptions |
| 1. Road Maps of an Organization 2. Goal Setting 3. The Planning Process 4. What is Project Management? 5. Case studies and exercises |
| 1. Problems: Cause and Effect 2. Systematic Problem Solving 3. Common Ethical Issues in Business 4. Ethical Decision Making 5. Decision Making: Rational and Intuitive 6. Using Creativity to Solve Problems |
| 1. Organizing for Effectiveness 2. Types of Organizational Structures 3. Authority, Responsibility, and Accountability 4. Delegation 5. Relating Structure to Culture 6. Group Dynamics and Group Participation 7. Developing Cooperative Teams 8. Resolving Conflict in Groups 9. Securing Cooperation |
| 1. Staffing and Job Analysis 2. Recruitment and Selection 3. Employment Interview 4. Training: Process and Purpose 5. A Training Partnership 6. Obtaining Results from Training 7. Performance Appraisal and Feedback |
| 1. Defining Customer Service 2. Key Components of a Customer Service Environment 3. Defining a Service Culture 4. What Is a Service Breakdown? 5. Who Are Difficult Customers? 6. Reasons for Customer Defection 7. Strategies for Preventing Dissatisfaction and Problem Solving |
| 1. Leadership Defined 2. Leadership Styles and Concepts 3. Selecting an Appropriate Style 4. Leaders and Followers 5. Case studies and exercises |
| 1. The Communication Process 2. Methods of Communication 3. Nonverbal Communication 4. Communication Guidelines 5. Orders, Instructions, and Requests |
| 1. The Importance of Individuality 2. A Powerful Pattern of Motivation 3. Satisfaction and Dissatisfaction 4. Achievement, Expectancy, and Equity 5. Motivation and Rewards 6. Motivation in the Work Itself |
| 1. Introduction 2. The Role of Accounting Information 3. Using technology in accounting 4. The Accounting Cycle 5. Understanding Key Financial Statements 6. The fundamental accounting equation 7. The Income Statement 8. Case studies 9. Exercises |
| 1. A Dual Role 2. Control Standards 3. The Control Process and Its Targets 4. Quality and the Supervisor 5. Handling Employee Resistance 6. Case studies 7. Exercises |
| 1. A Diverse Workforce 2. The Legal Basis 3. Women in the Workplace 4. Younger and Older Workers 5. Special Problems in a Changing Environment 6. Case studies 7. Exercises |
The Certified Supervisor (CS) Certification exam consists of 90 multiple-choice questions covering all chapters and content area and must be completed within 2 hours (120 minutes).
CS Exam results are shown immediately on-screen and confirmed by email. ICPM processes exam grades monthly and provides detailed feedback help test takers address areas of weakness through additional study and professional development.
The Certified Supervisor (CS) Certification is a flexible, performance skills based program of learning that was designed by ICPM to provide supervisors and supervisor aspirants with an opportunity to develop supervisory competencies.
This program enhances skill development in leadership Skills, critical thinking, the supervisor's Role, problem Solving, team works, ustomer service, motivating People, monitoring and improving Results, coaching, setting expectations, and human resources management. The program encourages developmental communications between employee to facilitate transfer of learning to the job.
Test takers receive immediate pass or fail results on-screen and by email. Exams are officially processed on the 16th of each month or the next business day. Detailed feedback that highlights strengths and weaknesses in specific content areas is sent by email after this grading. Test takers who pass the exam can use this feedback to help them address areas of weakness, while those who fail can use the feedback to prepare to retake the exam.
New CSs will receive a CS certification packet, including two copies of their CS certificate. These packets will be sent within 4 weeks after the official results of the third and final CS exam have been sent.
